FAQs

FREQUENTLY ASKED QUESTIONS

WHAT DO I GET WITH MY MEMBERSHIP?

With your Fusion Fitness membership, you get 24/7 secure access via a personal PIN code, instructor led classes included, induction included if required and help and support when needed, just ask a member of the team so we can find a suitable day and time to help you.

The only difference between our memberships is how much you save based on how long you stay with us.

HOW DO CLASSES WORK WITH MY MEMBERSHIP?

Classes are included free of charge with your membership and you just need to book using your member app.

WHEN ARE YOU OPEN?

Fusion Fitness is open 24/7, 365 days a year for members including all bank holidays and even seasonal holidays such as Easter, Christmas and New Year.

Our Staffed Hours:

Monday: 11:00 – 16:00

Tuesday: 11:00 – 17:00

Wednesday: 11:00 – 17:00

Thursday: 11:00 – 16:00

Friday: 11:00 – 16:00

Saturday & Sunday: Unstaffed 

Open 24/7 for members

 
WHERE'S THE CAR PARK?

The car park is Sainsbury’s multi storey car park and you will receive 3 hours free parking. Address for finding the car park is Sumner Way, Urmston, Manchester, M41 5BE.

AGE REQUIREMENT?

The minimum age to join Fusion Fitness is 16. However, if you are 16 or 17 years old, you will need a parent or guardian’s approval to join. When signing up, your parent or guardian must first enter their details and select the ‘On behalf of?’ option before completing the rest of the form with your details

How do I cancel my membership?

We’re sorry to hear you’re considering cancelling your membership. If there’s anything we can do to improve your experience or help you stay on track with your fitness goals, please don’t hesitate to contact us directly. We’d love the opportunity to make things right!

 

If you still wish to proceed, you can cancel your membership by contacting Ashbourne Membership Management.

 

There’s a few ways to contact Ashbourne:

We hope to see you back at Fusion Fitness in the future!

How do I freeze my membership?

To freeze your membership please get in touch with Ashbourne Membership Management, who manage our payments and memberships.

There’s a few ways to contact Ashbourne:

– Email: memberships@ashbournemanagement.co.uk

– Live Chat: https://ashbourne-memberships.com/members-contact/

– Text: HELP to 60777

How Do I change my Direct Debit?

To change your Direct Debit details or date your Direct Debit is collected, please get in touch with Ashbourne Membership Management, who manage our payments and memberships.

There’s a few ways to contact Ashbourne:

– Email: memberships@ashbournemanagement.co.uk

– Live Chat: https://ashbourne-memberships.com/members-contact/

– Text: HELP to 60777

If there’s anything else that we haven’t answered, please contact us to find out more.